FAQ and HELP

We're new at this, so we're just not too sure which questions will be most common!  We're going to try to anticipate a few obvious ones, and as others arise, we'll add them to this page.

I signed up - now what?

When you sign up, you'll be given a small snippet of code to paste into your webpage.  Be sure to paste the code into the html portion of your page.  All website editing programs are different, so read the instructions for your particular program if you're not sure how to access the html section.  You many place the code anywhere on your site, although the further down the page you put it, the less accurate it becomes.

I pasted my code into the html of my website but all I'm seeing is a jumble of text on my site!

It's very easy for text to be corrupted when it's being copied from a browser or email and being pasted into another source.  To be safe, try to paste the code into a text editor first, like Notepad, then copy it from there and paste it into the html.  Some older versions of FrontPage are notorious for adding extra characters to text which has been copied and pasted from a browser. 

I've forgotten my password!

Go to the Login page and click the "Password Reminder" link.  A new password will be sent to you via email.

My account seems to have been deleted!

There are a few reasons your account could be deleted.  If you sign up but don't send any hits in a 30 day period, the software assumes your account is dormant and automatically prunes it from the system.  Also, we don't allow our counters to be used on TopLists, TGPs, or sites which promote violence or illegal activities, so if you were caught doing that, your account probably was removed from the system (check the Terms page for more information).

I don't want my own visits to my site to count in my stats - what can I do?

If you login to your Pride Stats account, you'll see an option to exclude an IP address.  You can enter your own IP address here to exclude your own visits, assuming you have a static IP address.

I'm switching from another counter service and don't want to start my hit counter at zero.

Login to your account, and you'll be given the option to set your counter at whichever starting number you'd like. 

I just changed my website and want to reset my hit counter to zero.

Just as above: login to your account, and you'll be given the option to set your counter at whichever starting number you'd like.  You'll also be able to complete wipe out old stats on the account and to start fresh.

I want to see purple elephants dancing the Macarena every time I check my stats.

It's good to dream, isn't it?  If you have an idea for a feature to enhance the Pride Stats service, please write and let us know.  This service is a work-in-progress and we're always looking to improve it.

Do you have any tips or ideas about how I can get more traffic to my website?

That's not really our department.  However, checkout the StatsBuddy program for information on search engine placement, generating ad revenues, etc.  Some portions of the service are free, and others have a free trial.